Return and exchange rules
Returns and exchanges
UGG.net.ua has a simple and transparent process—a few clear steps without waiting for additional approvals.
1. Rules
Returns or exchanges are possible within 14 days of receipt if:
the item has not been used and is not damaged;
tags, box and complete set preserved;
There is a receipt/invoice .
1.1. Proper quality. Returns/exchanges are possible if the size, color, or other parameters are not suitable in the original condition.
1.2. Poor quality. If there is a manufacturing defect or damage during transportation, the store will cover all costs . Please include a photo or video with your request for confirmation.
2. Delivery upon return
Proper quality: buyer pays return shipping.
Defect/damage: the store bears the costs.
3. Refunds
We will return it using the same payment method.
The term is up to 5 working days after verification.
When paying by card, funds are transferred to the buyer's bank account .
4. Step-by-step instructions
Step 1. Contact. In your message, please include your order number, full name, phone number, email address, and a brief explanation of the defect. If there is a defect, please include a photo or video.
Where to send:
Email: sale@ugg.net.ua
Viber/Telegram: +380 800 351 769
Step 2. Packaging. Use the original or sturdy alternative packaging; include a copy of your proof of purchase.
Step 3. Send. Select a method:
In person: shopping center " RayON ", st. Nikolay Lavrukhina, 4, Kyiv, 02222.
Nova Poshta: Branch No. 184 (Kiev, Honore de Balzac St., 10)
Recipient: Oleg Vasilievich Kuzmenko | Tel.: +38 (067) 480-21-17Ukrposhta: Branch No. 02222 (Kiev, Nikolay Lavrukhin St., 4)
Recipient: Oleg Vasilievich Kuzmenko | Tel.: +38 (067) 480-21-17
5. Disclaimer
If the product's original condition/packaging/documents are not preserved, no return or exchange will be made.
You can complete the procedure yourself by following the instructions.
Goods that do not meet the requirements are returned to the buyer at his expense .